Terms and Conditions of Service:


These Terms and Conditions apply to services provided by Blue Wolf Vets, a home veterinary service operated by Blue Wolf D&C LTD. By engaging with our services, you agree to comply with these terms.

Payment Terms and Methods

  1. Appointments and Payments

    • All appointments are by prior booking only.
    • For non-urgent home visits, full payment is required at least 24 hours prior to the appointment. A booking is only confirmed upon receipt of full payment.
    • For same-day appointments or emergency euthanasia services, payment must be made in full before the vet arrives.
    • The practice does not offer account facilities.

  2. Accepted Payment Methods

    • Payments can be made securely using our online payment gateway, or via electronic bank transfers.
    • Card payments can also be arranged upon prior request. However, this must be confirmed before our team’s arrival.
    • Cheques are not accepted.

  3. Medications

    • Any prescribed medications will be dispensed only after the invoice is paid in full.

Estimates

  1. Home Visit Estimates
    • Upon request, we can provide an estimate for home veterinary visits.
  2. Treatment and Medication Estimates
    • Additional estimates will be provided for treatment plans or medications. Please note that these estimates are indicative and not fixed prices.
    • Unforeseen costs may arise due to changes in the treatment plan, including decisions to provide palliative care or euthanasia.

Cancellation Policy

  1. Cancellations and Refunds

    • Appointment cancellations must be made with a minimum of 24 hours notice to receive a full refund.
    • For cancellations made with less than 24 hours notice, a call-out fee deposit will be retained, and the remainder refunded.

  2. Missed Appointments

    • If no one is available to receive the vet or nurse at the time of a scheduled appointment, only the standard call-out fee (plus mileage, if applicable) will be charged.

  3. Video Call Appointments

    • If a video call consultation is booked and confirmed but the customer does not answer or is unavailable at the scheduled time, no fees will be refunded.

Refunds are at the discretion of Blue Wolf Vets and assessed on a case-by-case basis. For further details, please contact us.

Safety and Animal Handling

  1. Dogs

    • Dogs should be secured with a lead and collar during the visit.
    • For households with multiple dogs, please keep other dogs in a separate room or enclosure during the examination.
    • If your dog has a history of nervousness or aggression, a muzzle must be used during the assessment.

  2. Cats

    • Cats should be confined to a specific room to ensure they can be examined promptly.
    • If your cat is not available at the time of the appointment, a call-out fee will be charged.

  3. Safety Measures

    • It is the owner’s responsibility to ensure their pet is safe for handling by the vet team.
    • A responsible person familiar with the pet must be present to assist with restraint, if necessary.

  4. Right to Decline Services

    • If we are unable to examine your pet safely or within a reasonable timeframe, we reserve the right to end the visit. The full fee will still apply.

Written Prescriptions

  1. Prescription Eligibility

    • A health check is mandatory before any prescription medication can be provided.
    • We require medical records from your primary veterinary practice for ongoing or new prescriptions.

  2. Primary Practice Registration

    • We recommend maintaining active registration with your primary veterinary clinic for advanced diagnostic services, such as ultrasounds or X-rays, which we do not currently provide.

  3. Medication Supply

    • Medications can be dispensed directly or delivered to your home. Alternatively, we can provide a written prescription for fulfilment through an online pharmacy.
    • If your pet has not been examined by one of our vets within the past three months, we are unable to issue a prescription for medication.

Appointment Times

  1. Booking Slots

    • Appointments are scheduled within a three-hour arrival window. If delays exceeding this timeframe occur, we will notify you promptly and the appointment can be re-booked if necessary, at no extra cost to you.

  2. Advance Bookings

    • For routine home visits, bookings should be made 3–5 days in advance.
    • For same-day emergencies, please contact your nearest veterinary practice or our trusted partner
      Orton Vets
      Address: Unit 11-12, Orton Shopping Centre, Orton Goldhay, Peterborough PE2 5TD.
      Phone: 01733 792 866

  3. Out-of-Hours Emergencies

    • For after-hours emergencies, refer to Vets Now Out of Hours Service (details below).

Vets Now Out of Hours Service

  1. Contact Details

    • Location: Pengelly & Mizen Vets, Park Road, Peterborough.
    • Phone: 01733 512 192.

  2. Process

    • Please call ahead to register, as walk-ins are not accepted.
    • After registration, the team will go through the fees and provide directions to the clinic.

  3. Emergency Care

    • You will be seen by a nurse or veterinary surgeon. Wait times may apply.
    • For euthanasia, you will need to sign a consent form and pay for consultation, euthanasia, and a holding fee for cremation.

  4. Cremation Services

    • If you choose Blue Wolf Vets for post-euthanasia care, the holding fee will be refunded. Alternatively, you may decline this service by informing the Vets Now team.

For any further inquiries, please contact us. We are committed to delivering compassionate and professional care for your beloved pets.