Frequently Asked Questions
Phone/video call consultation
No, because phone and video consultations are conducted online, which prevents us from carrying out a full physical examination of your pet. As a result, we're unable to prescribe any POM-V (Prescription Only Medicine – Veterinary).
If my pet is eldery and needs regular check-ups, can a phone/video consultation be used as an alternative to the physical vet examination?
This is a great way to have your pet checked regularly and for the vet team to keep up with your pet's condition. However, our vet is not able to alter prescriptions or prescribe new medication without a physical examination being done beforehand.
The duration depends on the condition of your pet and the time it takes to answer a questionnaire. It can take between 15 - 25 minutes for each pet.
If you choose to book a home visit with our team following your phone or video consultation, the cost of the consultation will be deducted from the price of the home visit.
Do I need to pay at the time of booking for my phone or video consultation? If so, how should I make the payment?
Yes, to reserve a booking slot for a phone or video consultation, you’ll need to follow a few steps. First, select your preferred time slot, fill in the form, and then follow the on-screen instructions to complete the payment. You will then receive a confirmation email once the payment has been processed.
When the appointment is booked, you can choose the time slot when our vet will be able to contact you. You just need to decide which time slot is best for you.
After you have booked a slot using our allocation system, you might be called on the same day. Or if not, the appointment might be scheduled for the next available day.
Based on the available space allocated, for the phone/video call consultation time, you might be able to be called at the same day. Or if not, the appointment might be scheduled for the next available day. If you have an emergency that cannot wait, it would be best to call your nearest vet to help you with this.
If your pet needs urgent medical attention, please call your nearest veterinary practice.
If you think your pet is going down hill very fast, and is not time to arrange for our vet a same day euthanasia, than the best action will be to call the nearest vets.
For a successful video consultation, you’ll need the following equipment:
Device: A smartphone, laptop, tablet, or computer with a camera, microphone, and speakers. Please ensure your device’s battery is charged or plugged in.
Stable Internet Connection: A reliable Wi-Fi or wired internet connection to avoid interruptions during the consultation.
Video Conferencing Software: We use Zoom, which can be accessed directly in a web browser without requiring an account or downloading additional software. If you prefer a different platform, please let us know in advance.
Quiet Environment: A quiet, well-lit space to help the vet see and hear you and your pet clearly.
Good Lighting: Natural light or a well-lit room so the vet can see your pet’s condition in detail.
Supporting Equipment (Optional): A thermometer, scales, or torch may be helpful if your vet needs you to make specific measurements or closer inspection of certain areas.
Home vet visit
This can vary significantly depending on your pet's condition, and we are dedicated to giving them more time to acclimatise to us. It can take anywhere from 30 minutes to an hour.
Usually, a team consisting of a veterinarian and a Registered Veterinary Nurse (RVN) or Veterinary Care Assistant (VCA) will come to visit you.
If your pet has a history of anxiety or aggression, please inform us in advance. This will allow us to prepare accordingly and prevent any potential incidents.
During the appointment, our veterinarian will address all your concerns and respond to any inquiries, including whether euthanasia is advised during the same visit or if it can be scheduled for a later date.
Our vet will prescribe the appropriate medication for your pet's specific condition after a home visit examination.
Yes, we can examine more than one pet if you inform us at the time of booking.
Our veterinary team is ready to discuss your pet's condition and plan all necessary steps and future examinations. This is based on the Quality of Life Assessment (QoLA), pain scoring, and evaluation of all factors in your pet's environment.
Peaceful Home Pet Euthanasia
You can reach us directly by phone at 01733 602 789, or by email contact@bluewolfvets.uk
Before the visit, we take the time to carefully plan everything with you, except in cases of emergency euthanasia. This includes a phone consultation, where we’ll ask all the necessary questions to ensure everything aligns with your wishes.
On the day of the visit, our team will follow your plans exactly as discussed. Your pet can remain in a familiar and comfortable space. Two injections will be given (unless otherwise advised by the veterinarian). The first is a gentle sedative, administered under the skin, similar to a vaccine. This will help your pet relax, allowing you to enjoy peaceful moments together, showering them with love, cuddles, and their favourite treats as they begin to feel sleepy and calm.
Once your pet is fully relaxed, our vet will place an intravenous line for the final injection.
When the time feels right, this final step will be brief, ensuring your pet transitions peacefully and painlessly in the comfort of their home, surrounded by their loving family
In urgent situations, we recommend contacting your local veterinarian immediately. While we can arrange a peaceful home euthanasia, please be aware that if we are attending another home visit at that time, there may be a delay in our ability to assist as quickly as your pet may need.
If our veterinary team is already scheduled to visit your home as planned, you can keep the appointment for aftercare support. However, if you decide to cancel the visit, a minimal call-out fee will apply.
After Care
Typically, within 3 to 4 days; however, it may take up to 7 days on occasion. We will always inform you in advance if there are any delays.
If I require more time with my pet after euthanasia, can I still arrange for you to take it for cremation?
If that is the case, we completely understand and respect your wishes and we can arrange for a later collection.
Yes. Your pet will be taken directly to the crematorium.
Your pet could have a collection arranged by a member of our team, or you could contact the nearest crematorium for assistance with pet home collection and cremation options."